Sugianto, Rahmad Firdaus, Suhardi, and Mat Amin. “The Impact of Employee Turnover on Operational Efficiency, Innovation, and Customer Satisfaction: The Mediation Role of Tacit Knowledge Loss”. International Journal of Enterprise Modelling 19, no. 1 (January 31, 2025): 56–66. Accessed May 23, 2026. https://ieia.ristek.or.id/index.php/ieia/article/view/114.