Sugianto, R. Firdaus, Suhardi, and M. Amin. “The Impact of Employee Turnover on Operational Efficiency, Innovation, and Customer Satisfaction: The Mediation Role of Tacit Knowledge Loss”. International Journal of Enterprise Modelling, vol. 19, no. 1, Jan. 2025, pp. 56-66, doi:10.35335/int.jo.emod.v19i1.114.