SUGIANTO; FIRDAUS, R.; SUHARDI; AMIN, M. The impact of employee turnover on operational efficiency, innovation, and customer satisfaction: the mediation role of tacit knowledge loss . International Journal of Enterprise Modelling, [S. l.], v. 19, n. 1, p. 56–66, 2025. DOI: 10.35335/int.jo.emod.v19i1.114. Disponível em: https://ieia.ristek.or.id/index.php/ieia/article/view/114. Acesso em: 23 may. 2026.