Occupational stress management strategies in a competitive work environment: impact on performance and turnover intention
DOI:
https://doi.org/10.35335/emod.v19i1.112Keywords:
Employee Performance, Competitive Work Environment, Job Stress, Stress Management , Turnover IntentionAbstract
A competitive work environment often creates stress that negatively impacts employee performance and increases turnover intention. This study aims to explore the relationship between job stress, performance, and turnover intention, and analyze the effectiveness of stress management strategies in reducing these negative impacts. Using a survey-based quantitative approach, data was collected from 100 employees in the technology, banking, and consulting sectors who faced high performance pressure. The research instruments included the Perceived Stress Scale (PSS), Job Performance Scale, and Turnover Intention Scale. Data analysis showed that job stress had a significant negative correlation with performance (r = -0.53, p < 0.01) and a significant positive correlation with turnover intention (r = 0.62, p < 0.01). Stress management strategies, such as stress management training and work-life balance programs, were found to be effective in improving employee performance and reducing turnover intention. This study provides practical implications for organizations to design stress management strategies based on sector needs, in order to create a healthier, more productive and sustainable work environment. Further studies are recommended to explore more innovative stress management interventions and their impact on other organizational aspects, such as job satisfaction and organizational culture.
References
Ahmed, M., Zehou, S., Raza, S. A., Qureshi, M. A., & Yousufi, S. Q. (2020). Impact of CSR and environmental triggers on employee green behavior: The mediating effect of employee well-being. Corporate Social Responsibility and Environmental Management, 27(5), 2225–2239. https://doi.org/10.1002/csr.1960
Amrhein, V., Trafimow, D., & Greenland, S. (2019). Inferential Statistics as Descriptive Statistics: There Is No Replication Crisis if We Don’t Expect Replication. American Statistician, 73(sup1), 262–270. https://doi.org/10.1080/00031305.2018.1543137
Antwi, C. O., Fan, C. jun, Aboagye, M. O., Brobbey, P., Jababu, Y., Affum-Osei, E., & Avornyo, P. (2019). Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment. Service Industries Journal, 39(3–4), 250–278. https://doi.org/10.1080/02642069.2018.1520220
Azizi, S. M., Soroush, A., & Khatony, A. (2019). The relationship between social networking addiction and academic performance in Iranian students of medical sciences: A cross-sectional study. BMC Psychology, 7(1), 28. https://doi.org/10.1186/s40359-019-0305-0
Bakker, A. B., & de Vries, J. D. (2021). Job Demands–Resources theory and self-regulation: new explanations and remedies for job burnout. Anxiety, Stress and Coping, 34(1), 1–21. https://doi.org/10.1080/10615806.2020.1797695
Bijalwan, P., Gupta, A., Johri, A., & Asif, M. (2024). The mediating role of workplace incivility on the relationship between organizational culture and employee productivity: a systematic review. Cogent Social Sciences, 10(1), 2382894. https://doi.org/10.1080/23311886.2024.2382894
Caldwell, J. A., Caldwell, J. L., Thompson, L. A., & Lieberman, H. R. (2019). Fatigue and its management in the workplace. Neuroscience and Biobehavioral Reviews, 96, 272–289. https://doi.org/10.1016/j.neubiorev.2018.10.024
Cooke, F. L., Wang, J., & Bartram, T. (2019). Can a Supportive Workplace Impact Employee Resilience in a High Pressure Performance Environment? An Investigation of the Chinese Banking Industry. Applied Psychology, 68(4), 695–718. https://doi.org/10.1111/apps.12184
Cooke, F. L., Xiao, M., & Chen, Y. (2021). Still in search of strategic human resource management? A review and suggestions for future research with China as an example. Human Resource Management, 60(1), 89–118. https://doi.org/10.1002/hrm.22029
Daily, B. F., & Huang, S. C. (2001). Achieving sustainability through attention to human resource factors in environmental management. International Journal of Operations and Production Management, 21(12), 1539–1552. https://doi.org/10.1108/01443570110410892
Daniel, C. O. (2019). Effects of job stress on employee’s performance. International Journal of Business Management and Social Research, 6(2), 375–382. https://doi.org/10.18801/ijbmsr.060219.40
Gazzola, P., Pavione, E., Pezzetti, R., & Grechi, D. (2020). Trends in the fashion industry. The perception of sustainability and circular economy: A gender/generation quantitative approach. In Sustainability (Switzerland) (Vol. 12, Issue 7, pp. 1–19). https://doi.org/10.3390/su12072809
Härenstam, A. (2005). Different development trends in working life and increasing occupational stress require new work environment strategies. Work, 24(3), 261–277.
Hu, H., Wang, C., Lan, Y., & Wu, X. (2022). Nurses’ turnover intention, hope and career identity: the mediating role of job satisfaction. BMC Nursing, 21(1), 43. https://doi.org/10.1186/s12912-022-00821-5
Kim, M., Yin, X., & Lee, G. (2020). The effect of CSR on corporate image, customer citizenship behaviors, and customers’ long-term relationship orientation. International Journal of Hospitality Management, 88, 102520. https://doi.org/10.1016/j.ijhm.2020.102520
Labrague, L. J., McEnroe-Petitte, D. M., Leocadio, M. C., Van Bogaert, P., & Cummings, G. G. (2018). Stress and ways of coping among nurse managers: An integrative review. Journal of Clinical Nursing, 27(7–8), 1346–1359. https://doi.org/10.1111/jocn.14165
Lazarus, R. S. (1989). Psychological stress in the workplace. In Journal of UOEH (Vol. 11, Issue SUPPL., pp. 528–540). CRC Press. https://doi.org/10.1201/9781003072430-2
Leitão, J., Pereira, D., & Gonçalves, Â. (2021). Quality of work life and contribution to productivity: Assessing the moderator effects of burnout syndrome. International Journal of Environmental Research and Public Health, 18(5), 1–20. https://doi.org/10.3390/ijerph18052425
Martínez-Falcó, J., Sánchez-García, E., Marco-Lajara, B., & Millán-Tudela, L. A. (2024). Green human resource management: Fostering employee wellbeing and environmental performance in the wine industry. Green Supply Chain Management Practice and Principles, 12(1), 66–83. https://doi.org/10.4018/979-8-3693-3486-7.ch004
Pamidimukkala, A., & Kermanshachi, S. (2021). Impact of Covid-19 on field and office workforce in construction industry. Project Leadership and Society, 2, 100018. https://doi.org/10.1016/j.plas.2021.100018
Rafiq, M., Zhang, X. P., Yuan, J., Naz, S., & Maqbool, S. (2020). Impact of a balanced scorecard as a strategic management system tool to improve sustainable development: Measuring the mediation of organizational performance through PLS-Smart. Sustainability (Switzerland), 12(4), 1365. https://doi.org/10.3390/su12041365
Ramos-Villagrasa, P. J., Barrada, J. R., Fernández-Del-Río, E., & Koopmans, L. (2019). Assessing job performance using brief self-report scales: The case of the individual work performance questionnaire. Revista de Psicologia Del Trabajo y de Las Organizaciones, 35(3), 195–205. https://doi.org/10.5093/jwop2019a21
Song, Y., & Gao, J. (2020). Does Telework Stress Employees Out? A Study on Working at Home and Subjective Well-Being for Wage/Salary Workers. Journal of Happiness Studies, 21(7), 2649–2668. https://doi.org/10.1007/s10902-019-00196-6
Strijker, D., Bosworth, G., & Bouter, G. (2020). Research methods in rural studies: Qualitative, quantitative and mixed methods. Journal of Rural Studies, 78, 262–270. https://doi.org/10.1016/j.jrurstud.2020.06.007
Taris, T. W., & Schaufeli, W. B. (2018). Individual well-being and performance at work: A conceptual and theoretical overview. Current Issues in Work and Organizational Psychology, 189–204. https://doi.org/10.4324/9780429468339
Zia, R., Nawaz, M. S., Siddique, M. J., Hakim, S., & Imran, A. (2021). Plant survival under drought stress: Implications, adaptive responses, and integrated rhizosphere management strategy for stress mitigation. Microbiological Research, 242, 126626. https://doi.org/10.1016/j.micres.2020.126626
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Deasy Rinayanti Pelealu
This work is licensed under a Creative Commons Attribution 4.0 International License.
